Frequently Asked Questions
Ofelia wants you to know.
Her name is on the line.
Because you asked...
Why should I use your service?
- Ofelia’s Housekeeping is a professional residential and commercial cleaning service, bonded and insured.
- Equipment and supplies used are top of the line eco-friendly products.
- We use strict-color coding Microfiber cleaning cloths and mopping programs to increase soil and matter containment and removal.
- Flat-mopping technology is used to increase. efficiencies, improve soil removal and further eliminate cross contamination with our no dip methods.
- We use only hospital-grade disinfectant in all cleaning compounds delivering the highest efficiency on the market today
- Our vacuuming is done with a Supercoach back pack multi-filtration high-efficiency vacuum with technology providing air filtering down to 3 microns.
What should I do before a home cleaning service?
Pick up clothing, toys and other household items prior to a visit from our housekeeping teams.
How many housekeepers will clean my home?
We send a minimum of 2 staff members with additional staff sent as needed, depending on the size and amount of cleaning to be done. Most of the time the same team will clean your home if you subscribe to a regular cleaning schedule.
How many housekeepers will clean my home?
We send a minimum of 2 staff members with additional staff sent as needed, depending on the size and amount of cleaning to be done. Most of the time the same team will clean your home if you subscribe to a regular cleaning schedule.
What if my housekeepers miss a spot?
If our housekeepers miss an area that was scheduled to be cleaned, we will return within 24 hours to correct and clean this mistake at no charge.
Will I need to provide cleaning supplies or equipment?
No. We come prepared with all the cleaning supplies necessary. However, if you request, we are happy to clean with your preferred products.
Do I need to be home during house cleanings?
No. We conduct our cleaning Monday – Friday, 8 a.m. to 5 p.m. and since most of our customers aren’t home they trust us with the key to their home. For additional security, all house keys are secured in a safe location.
What time will you arrive?
We can’t guarantee what time residential housekeepers will arrive, however they will be as precise as possible at the time indicated when scheduled. There could be a 1-2 hour delay based on the prior scheduled home and/or traffic to arrive at your location. Ofelia’s Housekeeping will advise you if there will be a delay in arriving to your residence.
What if I need to reschedule my maid service?
Please call 24 hours before your regularly scheduled home cleaning and we can re-schedule for a more convenient time.
How do I pay for residential cleaning services?
Payments are due the day of your scheduled home cleaning service. Most customers find it convenient to simply leave a check in the home, made payable to Ofelia’s Housekeeping, or you can pay with a credit card. We only accept cash or credit card for an initial cleaning or one time service.
What is green house cleaning?
Green house cleaning involves products, methods and business practices employed by companies to promote both a healthier home and world environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin. Truly green products do not kill harmful bacteria and germs. Companies with green cleaning services should use highly-concentrated cleaners that require less product, as well as, employ business practices that encourage using recyclable packaging. Consumers must watch out for “green washing,” a term used by environmentalists to define companies that falsely advertise environmentally-safe products or services.
Are green cleaning services offered in my area?
Yes. Green cleaning is available for an additional charge.
Click CONTACT US if you have more questions.
Our cleaning staff
What if I want to hire Ofelia’s Housekeeping Cleaning staff?
All of our staff have signed a Non-Compete agreement with Ofelia’s Housekeeping.
They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Ofelia’s Housekeeping or for 1year following termination of contract, without written approval from Ofelia’s Housekeeping.
You agree not to hire past or present staff of Ofelia’s Housekeeping for a period of not less than 1 year from the date the staff member last worked for Ofelia’s Housekeeping. A great deal of time and resources are put into hiring our staff. In the event you feel you must hire a staff member of Ofelia’s Housekeeping in spite of this agreement, then a $1200 placement fee is due immediately upon employment of the past/present staff member, regardless of whether the employment is regular or on a contract basis.
Our Employees
All of our staff are fully insured.
GRATUITIES
Although a gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with a gratuity.
The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check.